Shipping Policy
We value each and every one of our customers, and our top priority is to ensure your order is produced and delivered as quickly and smoothly as possible.
Order Processing Time
After placing your order, you will receive an order confirmation email to review and confirm key details such as dimensions and color. Once your confirmation is received, we will begin customizing your shades.
Production and packaging typically take 3–5 business days.
Please note that our warehouse operates during standard business hours, Monday through Saturday, excluding holidays.
Shipping Methods
All international orders are shipped via UPS, DHL, or SF Express, depending on destination and availability.
Shipping Time
Within 24 hours of placing your order, you will receive an order confirmation email. Please review the details carefully and reply to confirm so we can proceed with production.
Once confirmed, production will begin immediately. Depending on the product type, you can typically expect to receive your order within 10–15 business days after confirmation.
If expedited shipping is selected, delivery time may be shortened by 1–2 business days.
| Collections | Handling Time | Delivery Time |
|---|---|---|
| Fabric Swatches | 1–2 business days | 2–4 business days |
| Roller Shades | 3–5 business days | 5–7 business days |
| Zebra Blinds | 3–5 business days | 5–7 business days |
| Cellular Shades | 3–5 business days | 5–7 business days |
| Sheer Shades | 3–5 business days | 5–7 business days |
| Outdoor Shades | 3–5 business days | 5–7 business days |
| Roman Shades | 3–5 business days | 5–7 business days |
| Accessories | 1–2 business days | 5–7 business days |
* Actual transit time may vary depending on your location and carrier conditions.
Customs Duties & Taxes
In the event that customs duties or import taxes are incurred, please contact us, and we will reimburse the amount accordingly.